I confirm that the personal information I am submitting is true and correct. I consent to the processing of this information for the purpose of managing my tourism complaint. I further agree that the submitted information may be shared with relevant alternative dispute resolution regulators in accordance with the Department's complaint processes and procedures. I declare that I am submitting this information voluntarily, without coercion or undue influence. I understand that submission of this personal information is mandatory, and without it, the Department will be unable to process my complaint.
Is the tourism complaint you are lodging more than three (3) years old?
Have you attempted to resolve this tourism complaint directly with the service provider?
Have you previously submitted this tourism complaint to the Department?
Have you referred this complaint to another dispute resolution body (e.g., a court, tribunal, regulatory authority), or have you received legal assistance?